This is exactly why we are offering you this Sample Retail Employee Handbook Template. In a retail environment, opening and closing times present unique security risks.At these times, employees are particularly vulnerable to robbery. Your employees need to know the store rules for customers so that they don't promise more than they can deliver: Fraser Sherman has written about every aspect of business: how to start one, how to keep one in the black, the best business structure, the details of financial statements. The mission and vision will help to set the framework for the rest of the handbook. This document offers a sample of an employee handbook that is very simple and easy to use. Take a look at Best Buy’s return policy: The handbook should clearly explain these benefits. Policies also need to be reviewed on a regular basis and updated where necessary. Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. Determine exactly under what circumstances an employee will be terminated and what the termination steps will be. Accordingly, a retail employee handbook is made specifically for a retail store. This book also serves to define the rights and responsibilities of the employee. However, some physical stores may need to consider unique factors — like restocking fees. The best time to establish policies and procedures for your retail store is during the planning stages. An example would be employees who report to work late more than four times per month will be terminated after one verbal warning and one … Employment law changes, changes to your award or agreement may also require a review of your policies and procedures. The employees must have a reason to come to the workplace every day. Each template can be customized to suit your needs, or you can create your own. Whether you’re a retail giant or a small online business, store policies are nearly as important as the products you sell. An employee handbook is a manual that tells the employees of an organization about the rules, regulations, and policies of that organization. Every company offers some sort of benefit to the employees. An employee handbook is one of the most important documents that is provided to the employees in an organization. Your policy handbook lets them know what their responsibilities are. 1. Do you give cash back on credit or debit purchases? If you have a website, can customers return an online purchase? Finally, you will disseminate your documents and train users in the new policies and pro… You can download this file in PDF format. The handbook should first and foremost highlight these. If you accept checks, what sort of ID do you require? Help them to understand them and why they are important. How will you deal with harassment complaints? Keep up-to-date with trends It is also known as the employee manual. Do you want to make this document for your retail store employees too? This is not the best choice. An employee handbook is a manual that tells the employees of an organization about the rules, regulations, and policies of that organization. Creating good policies takes time and effort, but you can increase your chances for success by remembering a few basics. You want your store to look attractive and inviting to customers, which requires cleaning. Include full-time and part-time retail sales positions, management, accounting, dock workers and security. 2. Whether you need to set up initial policies or … The purpose of this manual is to provide all employees of Sample Company with a reference manual containing policies and procedures established by the Board. Convenience store policies and procedures, for example, typically require customers buying gas either use a credit card or prepay cash. Operational procedures are vital to the business of running a retail store. Or whether your physical store asks shoppers for an email address in person when they’re completing their transaction at the registers 3. No matter the type of organization you are working in, you need to know how to make the employee handbook for the same. Entrepreneur: 6 Policies Your Retail Business Needs to Succeed, Manage Your Retail Store: Retail Store Employee Handbook, Ameridial: 5 Rules of Customer Service All Leading Retailers Must Follow to Succeed. Procedures typically cover all activities in the store, from sales transactions to customer support to inventory. It is also known as the employee manual. This book also serves to define the rights and responsibilities of the employee. If you want to make the employee handbook for your retail store, then this Retail Services Employee Handbook Template is perfect for you. This template comes with original and suggestive headings and content that have been written by professional writers. Before you can even start preparing the handbook, you need to determine the rules and regulations that you will include in the handbook. Once you have outlined your values through your mission and vision, you need to tell the employees about the policies of the company. These policies differ from business to business. Just launch and tell employees what to do and not do as you figure it out. If you want to make this document for your retail store employees too, then you need to download this employee handbook sample template. For example, if there is a change in equipment or workplace procedures you may need to amend your current policy or develop a new one. Communicate your policies to your staff. So to make sure that they go through it thoroughly, you need to make it in the proper manner. Accordingly, a retail employee handbook is made specifically for a retail store. By anticipating problems before you open your doors, you can strategize how you'll handle special situations, as well as the normal day to day operations.This helps avoid making mistakes once you're faced with real-life customers. With the help of SOPs, retailers can ensure efficiency in work and profit accumulation. SOPs are policies, standards, and procedures blueprint the organization requires for the management of the entire retail store. How do you want employees to treat your customers? Store return policies largely take the same considerations, whether that store is located on a street or on the web. What are the rules on returns and gift exchanges? Just download the template and you are good to go! This template provides space Think of them as a set of store rules – or commitments – that clearly explain to customers what they can expect from your business, and the … Do yourself and your customers a favor, get your store policy text below! How much should employees know about what you have for sale and where to find it in the store? You can use it as a template and edit it to suit your own store’s voice and policies you want to implement, or you can just add it as is. With everything you have to do, it can be tempting to skip drawing up rules or an employee handbook. Make it attractive and legible. 4. Store cleaning. Customer service is the heart of retail. We have created a "sample listing" (TOC) of operating procedures that we have documented for various previous retail clients. Code of conduct includes notes on how to dress in the workplace, drug and alcohol usage policy, social media use and others. He's also run a couple of small businesses of his own. 3. Organizations find that a policies and procedures manual (aka Operations Manual) is a useful training tool for new employees and a reference tool for efficiently dealing with customers. This template is available to be downloaded in PDF format. Educate staff on procedures that are specific to a certain role. With this Ice Cream Retail Store Employee Handbook Template, you can get your hands on an example of an employee handbook that can be used as a reference guide. Schedule in the time to draw up your rules well before you have to start teaching them to your employees. Many retail professionals say the key to success - in stores or online - lies in superior customer service, both today and in the future. Responsible for adhering to the LCBO Policies and Procedures Manual for Authorized Store Operators. With a few retail store policies examples, it should be doable. -- Deborah Connors, with assistance from Meredeth Clark and Steve Zimmerman, C.P.A. These benefits or perks can include but are not limited to health insurance plans, bonuses, incentives, paid time off, free lunches, etc. To use this template, you need to download this template on any digital system. 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